In the event of severe weather that may cause a need for a closure at a given location, we will always update this web page to show the current status of our show locations.  In addition to updating this webpage, we will also send a text message to all ticket holders who opted-in for text message alerts notifying them of the closure, and post to our official social media accounts. Please do not reach out to customer service to "verify" if we are open or closed as we are often inundated with those requests, and as such, we've created this page to help keep guests current on our status.

In the event of severe weather, we will make the decision to close or remain open no later than 3:30PM on a given day. Please bare in mind that we are a "rain, snow, or shine" event and will not close due to light or moderate snow or rain. In some cases we may elect to close due to unseasonably warm weather in an effort to protect the Ice Mosaics.

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Lastly, in accordance with our refund and weather policies, we do not offer refunds if we decide to cancel due to severe weather, rather, any ticket that is cancelled due to severe weather becomes automatically redeemable on any night the show is open for the remainder of the season without picking a day and/or time in advance. Simply present your ticket at the gate on a night we are open following a closure and our ticket attendants will grant you entry.

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If there are no further dates for the same venue during the same calendar year, we will provide you with a credit for use at any future BOLD Media event.